Frequently Asked Questions
Q. Do you use palm oil in your chocolate?
A. No. Rousseau Chocolatier handcrafts chocolate using pure cocoa butter for natural flavours. No added fats are used in the making of any of our chocolate.
Q. Are any of your products gluten free?
A. The majority of our products are categorized as "gluten free". This status can include ingredients which may be wheat derived however are so highly processed that there is undetectable residual gluten and therefore are gluten free by the Canadian standard "gluten free". Our retail team can supply a list of products with this status.
Q. How should I store my chocolates?
A. The optimum holding temperature is between 15-21.5° Celsius with low humidity. To maintain the freshness of your purchase, we recommend that you store your chocolates in a cool dry cupboard away from heat or light source and any perfumed items such as soaps, etc. Also, never leave them in a parked car for any length of time.
Q. Can I store chocolate in the refrigerator?
A. Only refrigerate in extreme weather conditions, in which case place in an airtight container or double wrap and place in the bottom section of the fridge. The chocolates should be slowly brought back to room temperature before unpacking, several hours before consuming.
Q. Do you sell sugar free chocolate?
A. We are currently working on a sugar free collection and expect it to be available in the upcoming months.
Q. Do you sell gift cards?
A. Yes, we have gift cards available for purchase in our shop. They make an ideal gift for birthdays, Christmas, and other special occasions.
Q. How do I place a wholesale order?
A. Please call 902-802-6463 or email firstname.lastname@example.org. We would love to chat with you about carrying Rousseau Chocolatier products!
Q. Do you take corporate orders?
A. Yes, our gift boxes and other products make for stylish corporate gifts to suit any budget. We can arrange delivery to you or your client's office. Please contact email@example.com or call 902-802-6463 for more information.
Q. Do you have an environmental policy?
A. We have a policy of using recycled or recyclable packaging materials wherever possible and also have our own internal recycling program.
Q. Do you have a product return policy?
A. Due to strict food handling regulations we are unable to exchange products or accept returns unless there is a product fault. Should you have a concern with the quality of your chocolate or your order, please contact us as soon as possible.