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Shipping Policy

Shipping Policy

All of our chocolate boxes and products are well packaged and secured to ensure they arrive to destination in the same excellent condition they left our facility.

Shipping method within CANADA:
Our shipping methods are system generated based on size and weight. We use several courier companies including Canada Post to offer you the best variety of options. 
We do not currently ship to the UNITED STATES or overseas.
Please provide a street address as we do not ship to P.O. Boxes. Ensure all the necessary shipping and billing information is provided. We are not responsible for errors/misprints in the information provided to us. 

Processing time:
All items are are processed in the order they are received. Normal processing is within 24 - 48 hours excluding weekends & Holidays.

 

Refund Policy:
At Rousseau Chocolatier, all of our merchandise is carefully packaged and we stand behind its quality. Due to the delicate nature of our product, we are not responsible for damaged product, shipping delays or any other circumstances beyond our control which may occur during transit.

If the postal service attempts delivery and fails to locate a person to receive the parcel, we are not held responsible for replacing or refunding the order. Please note all pricing is subject to change without notice. 
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